Overview
VivoChat allows you to install an online chat widget on your website and integrate it with your company’s internal services through Widget API and Webhook API. This documentation is intended for developers who integrate and configure the VivoChat widget.
With this documentation you can
Section titled “With this documentation you can”- install the widget on your website;
- manage the widget through Widget API;
- identify customers when they contact you;
- pass customer data to operators;
- receive information about dialogs and requests through webhook;
- configure request routing between channels.
Documentation sections
Section titled “Documentation sections”Widget installation
Section titled “Widget installation”Connecting the widget to your website and basic configuration.
Widget API
Section titled “Widget API”Methods and callback functions for:
- managing the widget window;
- passing customer data;
- configuring routing;
- getting the widget state.
Webhook API
Section titled “Webhook API”Webhook events for passing data about:
- customers;
- dialogs;
- tickets.
Request routing
Section titled “Request routing”Distribution of requests from one widget across multiple channels depending on language, customer type, or other parameters you configure.
Customer verification
Section titled “Customer verification”You can configure recognition of your customers and passing contact data to your support service operators.
Data storage
Section titled “Data storage”Description of data that the widget stores in the user’s browser.
Common questions and recommendations for configuring the widget.